100-140 Reliable Exam Questions, 100-140 Test Cram Review

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People who appear in the test of the Cisco Certified Support Technician (CCST) IT Support (100-140) certification face the issue of not finding up-to-date and real exam dumps. PremiumVCEDump is here to resolve all of your problems with its actual and latest Cisco 100-140 Questions. You can successfully get prepared for the Cisco Certified Support Technician (CCST) IT Support (100-140) examination in a short time with the aid of these test questions.

Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 2
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 3
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q210-Q215):

NEW QUESTION # 210
An IT support team frequently misses deadlines for resolving IT issues, affecting overall company productivity.
What strategy would best help the team manage their time more effectively to meet resolution targets?

Answer: B

Explanation:
Using a software tool with real-time analytics helps technicians understand their current performance against targets, identify bottlenecks, and adjust their approach or escalate issues as necessary to meet deadlines.
Option A is incorrect because penalties may demoralize staff without addressing the root causes of delays.
Option B is incorrect although regular meetings can help, they do not provide the continuous feedback needed for immediate improvements in time management.
Option D is incorrect as increasing the number of tickets per technician without additional support can lead to lower quality work and higher stress levels.


NEW QUESTION # 211
During a network audit, a technician discovers that several devices have public IP addresses that are accessible from the internet.
What is the primary risk associated with this configuration?

Answer: B

Explanation:
Correct Answer. B. It exposes the devices to potential external attacks Assigning public IP addresses to devices directly connects them to the internet, which increases their vulnerability to external threats and attacks.
Option A is incorrect. Public IP addresses do not inherently increase network speed.
Option C is incorrect. While it may reduce some aspects of internal network management, it significantly raises security concerns.
Option D is incorrect. Public IPs do not necessarily enhance application performance; they increase risk.


NEW QUESTION # 212
An organization requires a GCP solution to manage identity and access securely for applications running on Google Cloud.
What is the best service to meet this need?

Answer: D

Explanation:
Correct Answer. A. Google IAM (Identity and Access Management) Google IAM allows administrators to manage access control by defining who (identity) has what access (roles) to resources within GCP, crucial for secure application management.
Option B is incorrect because Google Cloud SQL is a managed relational database service and does not deal with identity management.
Option C is incorrect as Google Cloud VPN is used for securely connecting networks over the public internet and does not manage application identity or access controls.
Option D is incorrect because Google Cloud Dataproc is a managed service for running Apache Hadoop and Apache Spark jobs and does not involve identity and access management.


NEW QUESTION # 213
During a network audit, an IT support technician needs to guide a macOS user to locate their IPv6 address to ensure compliance with the latest security protocols.
What should the technician instruct the user to do?

Answer: D

Explanation:
The ifconfig command in the Terminal provides a detailed overview of all network interfaces, including IPv6 addresses. This command is efficient for technical users who need a comprehensive display of all network configuration details.
Option B is incorrect because while it does show some network information, the Advanced > TCP/IP section primarily focuses on IPv4 settings unless IPv6 is specifically configured and displayed.
Option C is incorrect because while Network Utility can show network details, it is not as straightforward or comprehensive as using Terminal commands.
Option D is incorrect because "Details" under Network preferences typically focuses on connection- specific issues and configurations, and might not display IPv6 unless explicitly set up to show it.


NEW QUESTION # 214
A user wants to configure their Mac to automatically update whenever a new software update is available.
To which section of the System Settings should the IT support technician direct the user to enable this feature?

Answer: B

Explanation:
Correct Answer. A. Software Update The Software Update section within System Settings allows users to manage preferences for downloading and installing macOS updates. Here, users can enable settings to automatically check for updates, download them, and install them when available, ensuring the system remains up to date.
Option B is incorrect because the Network section manages connections to the internet and networks but does not include options for managing software updates.
Option C is incorrect because Users & Groups deals with user account management and permissions, not system software updates.
Option D is incorrect because Security & Privacy focuses on settings related to the security of the Mac, including firewall and file encryption, but not on software updates.


NEW QUESTION # 215
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